VoIP phones or Landline phones: A complete guide for Businesses

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Ever wondered why is VoIP business exceeding all bounds? Why in spite of the saying “old is gold,” entrepreneurs are abandoning traditional phone lines and switching to alternate phones? It is a million-dollar question that can give a business a million-dollar profit too.

Landline phones

Traditional landline phones can be an option for large corporate businesses that dedicate a portion of their budget to the in-house IT staff. The IT staff is responsible for the maintenance and management of the hardware associated with the phone lines. Landline communication is not possible without copper wires and physical desk phones. Hence, a minor faulty connection or a defect can breakdown the whole system. Many businesses rely on their private branch exchange (PBX) - hardware used to establish different extensions to allow users to make simultaneous calls.

What still makes landline phones operational is the fact that they do not need an internet connection to work. Therefore, breakdowns or outages in internet connections will not disrupt the telephone systems. 

VoIP phone system

Unlike traditional phones, IP phones use the internet connection that your company already has. Thus, you don’t need all that hardware installation of copper wires and bulky desk phones. What makes VoIP a choice for today’s businesses is the fact that it provides a set of features that was restricted to large corporates only – such as auto attendants, call queues, call waiting and transferring, etc. Some of the features that a business owner could never imagine with landline include voicemail to email, softphone applications, and different integrations that are also dispensable with VoIP phones. It is a sophisticated system since it is easy to set up and configure, allowing the communications to be 50 to 55% cost-effective. Moreover, IP phones give access to remote working members of the team so that they can manage their work without any hassle.

The only limitation that IP telephony has is its reliance on internet connection. Any business or company with a spotty internet connection will not support VoIP phones. However, businesses without the internet are obsolete or rare.

Will you have a PBX with a VoIP phone? - Yes!

The technologists now believe inequality. Hence, every luxury that a large business enjoys should also be available to medium or small businesses. Because ultimately, it’s the small businesses that will grow and reach the ranking of top-tier companies. Private Branch Exchange or PBX is one of the most well-organized features of VoIP business and the core of it as well. It is the reason why VoIP phones are so renowned because you do not have to be a large corporation to have your PBX. Even the team of 4 to 5 persons can have all the features of PBX. It is a major breakthrough for the business community.

Some of the advantages that you will have after switching to VoIP phones are:

It is a multi-purpose system

Not only does it take care of your company on the communication fronts, but it also provides a complete suite of different approaches which mainly focus on boosting your business. It integrates and collaborates with various tools and software to help the growth of your business.

Scalability is effortless and plain sailing.

It is quite difficult to add or remove phone lines on the traditional PBX as the team members increase or decrease. It involved hardware alterations and upgradations. However, this process, known as scalability, has been made easier with VoIP phones' intervention.

Your bills will be reduced to 45 to 50% 

The stats show that the companies save almost 90% on international calls and nearly 40% on the locals. Moreover, there are no setup or installation charges. In fact, the VoIP providers offer you trials for different lengths of time, ranging from one week to one month. That's a plus as it provides you an opportunity to test the system entirely and make yourself come to terms with the new system. Hence, it primarily focuses on ensuring the best customer experience. 

You will not have to worry about the hardware.

As in the case of traditional phones, VoIP phones are a total opposite. You don't have to have a team of IT experts to allow the seamless flow of your business tasks. There would be no complaints of faulty hardware just every alternate day. 

Maintenance is almost transparent.

The hosted VoIP provider is solely responsible for all the maintenance of the phone system. Specialized teams of VoIP experts constantly look after the system, and not even a minor glitch or fault goes unnoticed. They monitor the problem and fix it promptly - sometimes, so quickly that it goes unnoticed.

You will always be in business.

Wondering how? VoIP systems allow you to have remote access to your office phones. By office phone, I mean everything, including the directory, call details, speed dials, hotkeys, and others. It makes sure that you do not miss any important information or announcements that could lead to your business's future. It's just a matter of time when you log in to the application and get yourself into the business.

Call Details are always at your disposal.

It is as easy as pie to track all the call records whenever you want. The VoIP phones provide a whole stats sheet that shows all the information ranging from talk-time to the call recording. It not only keeps you abreast of the happenings but also gives you a way to ensure the quality of your customer service.

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